AI Quote Desk

The quote desk for freight forwarders

Speedwinsfreight.

The forwarder who quotes first — accurately — wins the shipment. AI Quote Desk reads any RFQ, prices it on your rates, and drafts the reply in 21 seconds. Your team approves every send.

Live in production · 7,000+ quotations · TMS or none

AI QUOTE DESK · WORKSPACEWORKING 14 RFQSPRIYA M · APPROVER
PARSERATESDRAFTQT-16419
WHATSAPP · 02:14AUTO-PARSED

hi need urgent rate gurgaon to ajman 72kg 3 boxes machine spares…

LANE
SERVICE
CHARGEABLE
EXPRESS LANE · your card 07/26AED 58.4/kg
fuel + security included · surcharges completeFRESH
⚙ why this rate: freshest validity of 3 sources · Cascadia’s last 3 bookings ran this lane
MARGIN VS FLOOR14.2%
0%FLOOR 8.5%20%
⚙ Cascadia negotiates twice on average — buffer held above your floor
TOTAL · VALID 7 DAYS
AED 4,605
SENT · SAME THREAD · 02:2915 min door to door
THIS DESK
15 MIN
INDUSTRY
57 HRS

INDUSTRY: FREIGHTOS MYSTERY SHOPPER STUDIES · MANUAL SPOT QUOTES · TOP-20 FORWARDERS

SEC 01 · THE INBOXFIVE FORMATS · THREE PEOPLE · SIXTY MINUTES

Every RFQ eats another morning.

One arrives as a forty-line Excel. One as a photo of a packing list on WhatsApp. One buried in an email thread from last Tuesday. Your best pricing head untangles them — while two more land, and one quietly goes unanswered.

Industry mystery-shopper studies put the median manual spot quote at 57 hours — and found most RFQs to large forwarders never get quoted at all.

57 hrs

median time for a top-20 forwarder to produce a manual spot quote

Freightos Mystery Shopper, 2018

72%

of quote requests to top-20 forwarders never got a quote at all

Freightos Mystery Shopper, 2018

8%

of forwarders who quoted ever followed up on the quote

Freightos Mystery Shopper, 2021

SEC 02 · THE LOOPINBOX → READ → DRAFT → GATE → SENT

The desk works first. Your team decides.

INBOX

RFQ arrives — email, PDF, Excel, WhatsApp. Any format, any hour.

READ

Parsed into shipment lines and priced across your rate sources in 18 seconds.

DRAFT

Reply composed. Margin floor checked. Risk flagged before anyone sits down.

GATE

Held for approval. The send never leaves supervised mode — by design.

SENT

On the customer's own thread, minutes after they asked. Then the chase begins.

Full walkthrough — every rate source, every guardrail, the 14-day deployment.

How the desk works →
SEC 03 · THE GATEYOUR NAME IS ON THE QUOTE

Approve from anywhere.

Every draft holds at the gate with its margin math and risk flags attached. Approve from the desk — or from your phone at 2 a.m., when the RFQ that lands wins or loses on speed.

AI QUOTE DESK · APPROVALS4 WAITINGSUPERVISED
Cascadia Cargo
GGN → AJM · EXPRESS
Meridian Traders
NSA → JEA · 20'GP
Apex Impex
MAA → SIN · LCL
Nordwind GmbH
BLR → FRA · +300KG
DRAFTING RUNS ON AUTO · ACCEPTANCE AND THE SEND NEVER LEAVE THIS SCREEN
02:16▮▮▮
AI QUOTE DESK · GATE
Cascadia Cargo
GGN → AJM · 72 KG · EXPRESS
TOTALAED 4,605
MARGIN14.2% ✓
RISKNONE FLAGGED

THE 02:14 RFQ · APPROVED 02:16 · SENT 02:29

SEC 04 · THE NIGHT SHIFTNOBODY ASKED IT TO

The desk doesn’t keep office hours.

It notices a fuel surcharge change at 01:07 and re-prices your open drafts. It reads the 02:14 RFQ before your competitor’s desk opens. It remembers which rate cards expire this week. Nobody assigns it any of this — noticing is the job.

EVERY ROW BELOW: UNPROMPTED · THE HUMAN APPEARS ONCE — AT THE GATE

AI QUOTE DESK · ACTIVITY · 23:00 – 08:00WHILE YOU SLEPT
23:41⚙ DESKRFQ from Nordwind parsed — 40-line Excel → 40 shipment lines, zero re-keying
01:07⚙ DESKnoticed BAF revised on GGN→DXB lane · your rate card updated, 3 open drafts re-priced
02:14⚙ DESKCascadia RFQ read, priced, drafted in 21s — held at gate under night rules
02:16PRIYA · HUMANapproved from phone · sent on the customer's own thread at 02:29
04:52⚙ DESKpolite follow-up scheduled for Meridian's Tuesday quote — their office opens 09:00
06:30⚙ DESKrate card 07/26 expires in 4 days on 2 lanes · renewal reminder raised
MORNING DIGEST · 08:0012 parsed · 9 drafted · 1 sent · 3 waiting for you
SEC 05 · PROOF12 MONTHS LIVE · INFINITY LOGISTICS · UAE

One desk. Twelve months. 7,000 quotations.

Daily quote volume
+88%
~120 → 225+ per day
Win rate
73%
up from 35%
Quote response
15 min
down from 60+ min
Median draft
21 s
what took an hour
AI QUOTE DESK · DESK ANALYTICS · LAST 90 DAYSEXPORT CSV
WIN RATE · ANSWERED QUOTES
73%▲ FROM 35%
WINS PER WEEK · TRENDING UP
RESPONSE TIME DISTRIBUTION
BEFOREmedian 60+ min
WITH DESKmedian 15 min
<15m30m1h2h4h1d2d+
RFQ COVERAGE · ANSWERED
95%225+ / DAY
UNANSWERED THIS WEEK3
INDUSTRY NORM UNANSWERED60%+
“It’s like having many more pricing experts with perfect memory who never take a day off.”
Nipin Narayan · Managing Director · Infinity Logistics FZE · full case study →
SEC 06 · RATE SOURCESONE DESK OVER EVERY LOGIN

Wherever your rates live, the desk reads them.

Contract cards, five carrier portals with five passwords, air and express APIs, partner networks for the lanes you don’t serve, and every quote your desk ever sent. Different desks run different mixes — the chaos is the same.

S1

Contract & named-account rates

Your carrier contracts, read from your rate cards — freshness and validity tracked.

S2

Carrier spot portals

Maersk Spot, SpotOn, Quick Quotes, myMSC — one desk over every login.

S3

Air & express APIs

Live platform and integrator rates, pulled at quote time.

S4

Partner & agent rates

No direct service on the lane? The desk fires partner requests and assembles the response.

S5

Your own history

Every quote your desk ever sent, remembered perfectly — the pricing head who never takes leave.

SEC 07 · ON THE FLOORFOUR MORNINGS, SAVED

NEXT DEPARTURE · YOUR DESK

Bring a real RFQ. Watch it quoted.

We scope your rate sources, configure your margin logic, and the first quote goes out under supervised approval inside 14 days.