HOW THE DESK WORKS
Follow one RFQ — 72 kg of machine spares, Gurugram to Ajman, landing at 02:14 on a Tuesday — through the loop that runs 225+ times a day on a live desk.
RFQs arrive as email threads, PDFs, forty-line Excels, WhatsApp forwards, photos of packing lists. The desk watches the channels your customers already use — nothing changes for them. Every request becomes structured shipment lines: commodity, weight, dims, incoterm, requested validity. Your coordinator verifies the parse instead of doing the parse.
Contract cards with validity tracked. Carrier spot portals — one desk over every login. Air and express APIs at quote time. Partner requests fired for lanes without direct service. And your own history: every quote this desk ever sent, remembered perfectly. The result is a ranked answer with the source of every number shown.
The reply is drafted in your house style with the surcharge lines complete. Alongside it: current margin against your floor, the customer's negotiation pattern, rate-card freshness, anything a good pricing head would ask before hitting send — surfaced before anyone sits down.
The draft holds at the gate until a human approves. Parsing, pricing and drafting can be dialled to auto as trust builds — acceptance and the send cannot. That is not a limitation; it is the design. Your name is on the quote.
The quote lands on the customer's own thread — the WhatsApp chat, the email chain — minutes after they asked. Every sent quote gets a polite, well-timed follow-up, and replies are classified: accepted, negotiating, lost to price, gone quiet. The pipeline stops leaking at the last step.
We scope the first workflow, integration requirements and implementation plan with your team.
Your rate sources, channels and house quote format set up; margin logic and floors configured.
Your team shadows the desk's drafts on real RFQs until the parse and the price are trusted.
Real quotes go out under supervised approval, then the desk widens to more lanes and channels.